Refund policy

Last updated: October 22, 2026

Our packages are marketing services, not physical products, so there's nothing to ship or return. Here's how cancellations and refunds work.

Before we start

If you cancel before any part of your package has been delivered (no blog post, social post, group roundup feature or featured placement has gone out yet), we'll refund you in full.

After we start

Once part of a package has been delivered, it can't be refunded. We'll credit the undelivered part toward a future or rescheduled event.

If your event is cancelled or rescheduled

Let us know as soon as you can. For a rescheduled event, we'll move your package to the new date at no charge. If an event is cancelled before anything has gone out, you can choose a full refund or a credit. If some promotion has already run, we'll credit the rest.

Boosted ads

Ad spend that has already been paid to an advertising platform can't be refunded. Unspent ad budget will be refunded or credited.

Season passes and sponsorships

You can cancel a Club Season Pass within 14 days of purchase for a full refund if no featured placement or group post has run yet. After that, it isn't refundable, but it stays active for the rest of its term. Weekend Sponsor weeks can be moved to another week if you give us at least 7 days' notice.

Duplicate charges or mistakes

If you were charged twice or something went wrong on our end, contact us and we'll make it right.

How to request a refund or credit

Reach us through our contact page with your order number. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.